FREQUENTLY ASKED QUESTIONS
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Top 5 Questions
What countries do you ship to?
We currently send orders to Belgium, the Netherlands, France,
Italy, Luxembourg, Poland, Spain, Denmark, United Kingdom, Ireland, Portugal and Sweden. Is your country not listed? Sorry! We are
working hard to make Pomme pidou available in as many countries as possible
with the top service we are known for.
What are the delivery times?
Belgium: ordered before 22h, delivered next working day
Netherland: ordered before 22h, delivered next working day
France: 2-3 days
Italy: 3-4 days
Luxembourg: 1-2 days
Poland: 3 days
Portugal: 3 days
Spain: 2-3 days
Denmark: 3-4 days
Ireland: 2-3 days
Sweden: 3 days
UK: 4 days
When will a product be back in stock?
We cannot say exactly when a product will be back in stock, but when a product is sold out an 'email when available' button will appear on the product page. There you can leave your email address and you will be automatically notified when the product is back in stock.
How are your items packed?
The Pomme pidou animals are packed with the greatest care. It is our responsibility to deliver our ceramic animals free from breakage. Each piece is packed with bubble wrap and ecologically degradable packing chips. The figurine comes in a gift box surrounded by a sturdy cardboard box. In addition, each shipment is 100% insured against breakage. So if your animal does arrive broken, we will send you a free replacement. That means carefree ordering!
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